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Review Archive

Excellent customer s

Excellent customer service by Maria, very professional. She did wonderfully explaining all the options available and cost. Since I was NY she also did FaceTime so I was able to see some samples. As for the installation if the blinds the men that came also did a wonderful job and left everything cleaned. Overall I highly recommend Vertical Village and I look forward to my next purchase with them. Thank you Vertical Village! Z. Batista

    

Zaida Batista

Highly Recommend thi

Highly Recommend this family owned company. Maria was absolutely the best she was knowledgeable and so helpful she helped use pick out exactly what we wanted. From measurement to the install they were absolutely professional, knowledgeable, and so accommodating cleaned up after themselves. If I could give more than five stars I would!!!

    

alberto espinosa

I’m in love with m

I’m in love with my plantation shutters, they change the entire look of my house. The service I received was excellent from beginning to end! Thank you for the new look!

    

Anna Giordano

Excellent products a

Excellent products and service. This is a family-run business with knowledgeable people that have been in business for a long time.. Their designer walked us through the selection process for curtains, power roller shades, and window shutters, and helped us with material choices, colors and design. They carry several different brands and styles and we found exactly what we wanted. Jimmy took all the measurements, and then when the material arrived,, three of their employees (all family members) came to our house and installed them. Most importantly, we are very pleased with the end result. We highly recommend Vertical Village.

    

Christopher Brown

Vertical Village is

Vertical Village is spot on. They came out about a month ago and measured for our plantation shutters for the entire house. Less than four weeks later we had these amazing shutters throughout our house that all fit perfectly, work wonderfully and add amazing character to the house. We liked them so much that we call them back immediately to get three additional doors fitted for plantation shutters. This is the company to go with if you live anywhere on the Treasure Coast.

    

Jay Cook

Vertical Village is

Vertical Village is everything one could possibly want in window treatment solutions. Quality products, superb installation, follow-up service and local in every way. Chris is a marvelous ambassador for the firm. She is at once knowledgeable, engaging and committed to customer care beyond any expectations. Lifelong customer because of Chris and the expert in-home installation crew. --GB, Hutchinson Island, Jensen Beach.

    

Gerard Bilquin

Vertical Village has

Vertical Village has just completed all of our windows with new blinds. They look great and I would recommend them to anyone needing their service. Love the way they all look. Thank you 😊

    

Jamie Herndon

Got my Plantation Sh

Got my Plantation Shutters done in 2014. Recently decided to get hurricane windows and doors. I called Jim and his staff and they were able to provide me several options to move forward with my new project and the plantation shutters. GREAT company that really care about their clients. TY Jim!

    

Ulises Perez

What a pleasure to w

What a pleasure to work with Vertical Village. We worked with Maria, Sue and Jimny and from start to finish they were fantastic. Their work is flawless they are extremely professional and very prompt. I highly recommend this company.

    

Bonnie Henrici

We love our blinds f

We love our blinds from Vertical Village!! My husband and I moved to Port St. Lucie from Pennsylvania. We visited the show room just once. Maria not only shared her expertise during our visit, she continued to offer top customer service long distance. Johnny did an amazing job installing blinds for all 15 of our windows. I highly recommend Vertical Village. They offer great quality products and top notch customer service.

    

Mary Jane Lesinski

My home just left th

My home just left the 1980's and is in the 21st century! Thank you, Vertical Village. Maria in the office was always patient and informative, Jim came out to measure twice just to be sure, and the two Joshes installed and explained everything wonderfully. Thank you!!! I love my plantation shutters, my wood blinds, and especially the motorized shade.

    

CAROL SPRINGER

Highly recommend!!!!

Highly recommend!!!! Superior customer service from my first phone call to request a quote to install. All the staff we dealt with at Vertical Village were outstanding. Jim knows the blind business very well, I was sold on this company when he came to our home for the quote. Maria was beyond patient and very kind with install date changes on our part and Justin installed all four window treatments like a pro. Very, very, very happy customer!!! You will not be disappointed 🙂

    

Cathryn Hendry

We had an outstandin

We had an outstanding service when dealing with Vertical Village. María was super friendly and scheduled for someone to come to measure our windows really quick. Justin showed up as scheduled, was nice, gave us clear and fair suggestions on the type of blinds we needed. We were very pleased with his recommendations and the price charged for entire house plantation shutters and patio door folding vertical shades. The installation was fast, punctual, and expertly performed. Justin and his brother were truly professionals and worked perfectly together. The installation of the plantation shutters gave a fresh, clean, and beautiful new look to the inside of our home. We are extremely satisfied customers!

    

MARTHA R

They arrived on sche

They arrived on schedule did it more than excellent job with installation cleaned up after themselves total job was outstanding I would highly recommend them to anyone looking for plantation shutters or probably just about anything that they do ,would be of Excellence. Thank you to the crew at vertical Village. Jerry

    

GERALD PROFETA

OMG beautiful new wi

OMG beautiful new window treatments, the shutters are perfect and the woven brown curtains for slider is perfect. Highly recommend using Vertical Village, the rep (Jim) was so patient while I chose my window treatments. The installer John was very professional, took time to show me how to work the Shutters & Slider curtain. 5 Stars for reasonable prices, beautiful product, great employees.

    

Barbara Rey

It is the second tim

It is the second time we buy from Vertical Village and I can tell you that the experience is positive from start to finish. You receive top notch professional service from the initial contact at the store until they leave after the installation. I recommend them to anyone looking for window treatment.

    

Christian Fillion

No need to shop arou

No need to shop around, just hire them! Competitive pricing, gorgeous plantation shutters, courteous, prompt, professional, and I got my shutters in 3 weeks! I highly recommend this family run business!

    

kaycee blanchard

I had plantation shu

I had plantation shutters and a roller shade installed by Vertical Village. Beautiful!! I shopped around and am extremely pleased with their customer service and products. Thank you Justin and Maria!

    

Julie Dolan

The team at Vertical

The team at Vertical Village were spot on. If you are looking for a great worry free experience I highly recommend them!! I purchased the Power View blinds and they look great and work flawlessly.

    

David Guerrieri

Great store! Excell

Great store! Excellent customer service and very knowledgeable. We love the plantation shutters we got and even referred my father. Maria and Jennifer are very helpful!

    

Ryan Noble

From start to finish

From start to finish, this was a delightful experience. Justin came out, measured everything (we had 7 Windows and two double French doors for a total of 11 plantation shutters). We showed him the shutters we wanted from home depot. Vertical Village was 200 less installed than Home Depot's price on just the 7 Windows cost. We basically got the 2 double French doors' shutters for free and didn't have to install them ourselves. We have several friends that have had plantation shutters installed in the last couple of years and ours came out much nicer and for much less money. Couldn't be happier with Vertical Village and their entire staff! We are looking to do external hurricane shutters (possibly roll-ups and don't have any plans of using anyone else.

    

Gary Garfole

    

Jennifer R. Pollett

Friendly, helpful, p

Friendly, helpful, professional! Can't wait to see the finished product!!

    

Christina Trammell

    

Patricia Pitt

Best company in town

Best company in town. Family owned firm staffed by perfectionists! Great product offerings, easy in-home shopping, competitive pricing & courteous installation techs. I'm so glad I was referred to Vertical Village. My window coverings are gorgeous!

    

Initiate Seeker

Very nice folks in t

Very nice folks in the showroom. The salesman that came to the house was very knowledgeable and nice. The installers did an awesome job and were very clean. Overall it was a great experience and I would surely use them again. -Jon Ross

    

Jonbwylde

We had Vertical Vill

We had Vertical Village install window treatments and a four panel sliding glass door on our new home in Tradition, FL. Everyone we spoke with OR interacted with (Maria, Joe JR, Justin, BIG Joe and a couple of others who's names I forgot. Everyone was very friendly, cordial and GENUINELY seemed to care about ensuring we were happy and addressed/resolved a couple of small issues we had (through no fault of theirs). It's been a pleasure working ALL Service Providers through our "home fitment" process. But - Vertical Village staff members seem to go that extra mile!!! Thanks you!!!!!!!

    

Gary Klug

Excellent install af

Excellent install after a longer than normal installation time....yes, we had a brush w/hurricane Matthew but technically all my plantation shutters were supposed to be installed before then. So that fact and that I have still have some morning eastern light bleeding into my MBR window even though I had an opaque shade installed on that window before the plantation shutters were installed. Those two factors are the only reason I left off one star. The one month turnaround from point of order to point of install was over 2 months and my MBR window still leaks light into the bedroom. The Positives are this is a family owned and operated business. The installation of the plantation shutters on EVERY window/slider door was done quickly and efficiently by a very experienced crew of installers which I believe were nearly all family related. Naturally the one plantation shutter that does not seal tightly closed is in the MBR! But ALL the other windows/light panels/sliding doors work great. They did put up temporary blinds while I was waiting for my shutters to be installed-which was better than nothing. If they could have made the opaque shade fit a bit tighter or offered some other solution to block the light hitting that window in the A.M.- I would have entertained the suggestion. The one suggestion they did give me was to have the windows covered in a dark tint but I learned that would void the new home warranty on those windows. The privacy offered from plantation shutters is phenomenal as you can see out but most cannot see in unless it is after dark-in which you turn your shutters to the 11 & 5 position from the daytime 10 & 4 position which allows ample light and views out the windows but blocks much of the UV rays. I had the same traditional plantation shutters in my old home in Boca Raton for over 25 years and went the nearly the exact same design on these; poly wood white w/the adjustment bar in the middle. For the upper windows -even though this is a large ranch style home a few windows are above the 10' mark- they provided an adjustment pole. Very clean install as well.

    

DRF

Went the extra mile.

Went the extra mile...great service, great company!

    

Rick Angelone

We contracted with V

We contracted with Vertical Village to install plantation shutters for our entire house and to fabricate custom drapes for our sliding doors leading to our lanai. From the initial consultation at the office to the installation of our shutters and custom drapes, the entire experience was excellent. In addition to their prices being very reasonable, they also provided very good design suggestions that we incorporated into our final design layout. The entire team was very concerned with us being 100% satisfied with the final product and were quick to address the few minor issues that we raised to them. We couldn't be any more satisfied with their work and helping to make our new home look beautiful. I have no issue recommending them.

    

Larry Fazzari

My husband and I are

My husband and I are very pleased!! The blinds we ordered are gorgeous! I would 100% recommend this family owned company.

    

Anita Eager

Have never had custo

Have never had custom drapes before and was very nervous about ordering them because of the cost. Jimmy set us somewhat at ease by showing and assisting us with picking out the material samples. He also explained what was fashionable and how each room should be hung. When the day came to install, I was very excited and apprehensive. It was unbelievable how the house became an absolutely beautiful home when they finished. Our home looks like we hired an interior decorator. I'm very proud of it and highly recommend everyone to use Vertical Village.

    

Bob Mahl

Great family run bus

Great family run business. They have done several different jobs for me at different locations. Highly recommend. Love my new plantation shutters

    

Chip Kalkhof

Vertical Village was

Vertical Village was recommended by a friend so we had them install plantation shutters / blinds in our master bedroom. The product, price and install was top rate. The entire experience was fantastic. The staff was very courteous and professional and I cannot say enough about them. Great Product!! Great Price!!! Best of all Great People!!!

    

Jeff Taylor

My window shades loo

My window shades look beautiful. Great service from everyone- phone personel, sales reps, and installers.

    

Carla Wakim

I was recommended to

I was recommended to Vertical Village from a shade manufacturer. They came, promptly, measured and ordered my solar shade. The shade arrived within the expected time. It was installed and is absolutely beautiful in my ocean front condominium. The girls in the office are extremely pleasant and friendly. The owner who came an measured was on time, friendly and told me everything on what to expect. The installers, were quick, early, friendly, and explained how to operate the remote and how to change the battery. I had a wonderful experience with Vertical Village and will certainly use them for any other window treatments I may need down the road.

    

Paula Kiernan

Got my Plantation Sh

Got my Plantation Shutters done in 2014. Recently decided to get hurricane windows and doors. I called Jim and his staff and they were able to provide me several options to move forward with my new project and the plantation shutters. GREAT company that really care about their clients. TY Jim!

    

Ulises Perez

What a pleasure to w

What a pleasure to work with Vertical Village. We worked with Maria, Sue and Jimny and from start to finish they were fantastic. Their work is flawless they are extremely professional and very prompt. I highly recommend this company.

    

Bonnie Henrici

We love our blinds f

We love our blinds from Vertical Village!! My husband and I moved to Port St. Lucie from Pennsylvania. We visited the show room just once. Maria not only shared her expertise during our visit, she continued to offer top customer service long distance. Johnny did an amazing job installing blinds for all 15 of our windows. I highly recommend Vertical Village. They offer great quality products and top notch customer service.

    

Mary Jane Lesinski

My home just left th

My home just left the 1980's and is in the 21st century! Thank you, Vertical Village. Maria in the office was always patient and informative, Jim came out to measure twice just to be sure, and the two Joshes installed and explained everything wonderfully. Thank you!!! I love my plantation shutters, my wood blinds, and especially the motorized shade.

    

CAROL SPRINGER

Highly recommend!!!!

Highly recommend!!!! Superior customer service from my first phone call to request a quote to install. All the staff we dealt with at Vertical Village were outstanding. Jim knows the blind business very well, I was sold on this company when he came to our home for the quote. Maria was beyond patient and very kind with install date changes on our part and Justin installed all four window treatments like a pro. Very, very, very happy customer!!! You will not be disappointed 🙂

    

Cathryn Hendry

We had an outstandin

We had an outstanding service when dealing with Vertical Village. María was super friendly and scheduled for someone to come to measure our windows really quick. Justin showed up as scheduled, was nice, gave us clear and fair suggestions on the type of blinds we needed. We were very pleased with his recommendations and the price charged for entire house plantation shutters and patio door folding vertical shades. The installation was fast, punctual, and expertly performed. Justin and his brother were truly professionals and worked perfectly together. The installation of the plantation shutters gave a fresh, clean, and beautiful new look to the inside of our home. We are extremely satisfied customers!

    

MARTHA R

They arrived on sche

They arrived on schedule did it more than excellent job with installation cleaned up after themselves total job was outstanding I would highly recommend them to anyone looking for plantation shutters or probably just about anything that they do ,would be of Excellence. Thank you to the crew at vertical Village. Jerry

    

GERALD PROFETA

OMG beautiful new wi

OMG beautiful new window treatments, the shutters are perfect and the woven brown curtains for slider is perfect. Highly recommend using Vertical Village, the rep (Jim) was so patient while I chose my window treatments. The installer John was very professional, took time to show me how to work the Shutters & Slider curtain. 5 Stars for reasonable prices, beautiful product, great employees.

    

Barbara Rey

It is the second tim

It is the second time we buy from Vertical Village and I can tell you that the experience is positive from start to finish. You receive top notch professional service from the initial contact at the store until they leave after the installation. I recommend them to anyone looking for window treatment.

    

Christian Fillion

No need to shop arou

No need to shop around, just hire them! Competitive pricing, gorgeous plantation shutters, courteous, prompt, professional, and I got my shutters in 3 weeks! I highly recommend this family run business!

    

kaycee blanchard

I had plantation shu

I had plantation shutters and a roller shade installed by Vertical Village. Beautiful!! I shopped around and am extremely pleased with their customer service and products. Thank you Justin and Maria!

    

Julie Dolan

The team at Vertical

The team at Vertical Village were spot on. If you are looking for a great worry free experience I highly recommend them!! I purchased the Power View blinds and they look great and work flawlessly.

    

David Guerrieri

Great store! Excell

Great store! Excellent customer service and very knowledgeable. We love the plantation shutters we got and even referred my father. Maria and Jennifer are very helpful!

    

Ryan Noble

From start to finish

From start to finish, this was a delightful experience. Justin came out, measured everything (we had 7 Windows and two double French doors for a total of 11 plantation shutters). We showed him the shutters we wanted from home depot. Vertical Village was 200 less installed than Home Depot's price on just the 7 Windows cost. We basically got the 2 double French doors' shutters for free and didn't have to install them ourselves. We have several friends that have had plantation shutters installed in the last couple of years and ours came out much nicer and for much less money. Couldn't be happier with Vertical Village and their entire staff! We are looking to do external hurricane shutters (possibly roll-ups and don't have any plans of using anyone else.

    

Gary Garfole

    

Jennifer R. Pollett

Friendly, helpful, p

Friendly, helpful, professional! Can't wait to see the finished product!!

    

Christina Trammell

    

Patricia Pitt

Best company in town

Best company in town. Family owned firm staffed by perfectionists! Great product offerings, easy in-home shopping, competitive pricing & courteous installation techs. I'm so glad I was referred to Vertical Village. My window coverings are gorgeous!

    

Initiate Seeker

Very nice folks in t

Very nice folks in the showroom. The salesman that came to the house was very knowledgeable and nice. The installers did an awesome job and were very clean. Overall it was a great experience and I would surely use them again. -Jon Ross

    

Jonbwylde

We had Vertical Vill

We had Vertical Village install window treatments and a four panel sliding glass door on our new home in Tradition, FL. Everyone we spoke with OR interacted with (Maria, Joe JR, Justin, BIG Joe and a couple of others who's names I forgot. Everyone was very friendly, cordial and GENUINELY seemed to care about ensuring we were happy and addressed/resolved a couple of small issues we had (through no fault of theirs). It's been a pleasure working ALL Service Providers through our "home fitment" process. But - Vertical Village staff members seem to go that extra mile!!! Thanks you!!!!!!!

    

Gary Klug

Excellent install af

Excellent install after a longer than normal installation time....yes, we had a brush w/hurricane Matthew but technically all my plantation shutters were supposed to be installed before then. So that fact and that I have still have some morning eastern light bleeding into my MBR window even though I had an opaque shade installed on that window before the plantation shutters were installed. Those two factors are the only reason I left off one star. The one month turnaround from point of order to point of install was over 2 months and my MBR window still leaks light into the bedroom. The Positives are this is a family owned and operated business. The installation of the plantation shutters on EVERY window/slider door was done quickly and efficiently by a very experienced crew of installers which I believe were nearly all family related. Naturally the one plantation shutter that does not seal tightly closed is in the MBR! But ALL the other windows/light panels/sliding doors work great. They did put up temporary blinds while I was waiting for my shutters to be installed-which was better than nothing. If they could have made the opaque shade fit a bit tighter or offered some other solution to block the light hitting that window in the A.M.- I would have entertained the suggestion. The one suggestion they did give me was to have the windows covered in a dark tint but I learned that would void the new home warranty on those windows. The privacy offered from plantation shutters is phenomenal as you can see out but most cannot see in unless it is after dark-in which you turn your shutters to the 11 & 5 position from the daytime 10 & 4 position which allows ample light and views out the windows but blocks much of the UV rays. I had the same traditional plantation shutters in my old home in Boca Raton for over 25 years and went the nearly the exact same design on these; poly wood white w/the adjustment bar in the middle. For the upper windows -even though this is a large ranch style home a few windows are above the 10' mark- they provided an adjustment pole. Very clean install as well.

    

DRF

Went the extra mile.

Went the extra mile...great service, great company!

    

Rick Angelone

We contracted with V

We contracted with Vertical Village to install plantation shutters for our entire house and to fabricate custom drapes for our sliding doors leading to our lanai. From the initial consultation at the office to the installation of our shutters and custom drapes, the entire experience was excellent. In addition to their prices being very reasonable, they also provided very good design suggestions that we incorporated into our final design layout. The entire team was very concerned with us being 100% satisfied with the final product and were quick to address the few minor issues that we raised to them. We couldn't be any more satisfied with their work and helping to make our new home look beautiful. I have no issue recommending them.

    

Larry Fazzari

My husband and I are

My husband and I are very pleased!! The blinds we ordered are gorgeous! I would 100% recommend this family owned company.

    

Anita Eager

Have never had custo

Have never had custom drapes before and was very nervous about ordering them because of the cost. Jimmy set us somewhat at ease by showing and assisting us with picking out the material samples. He also explained what was fashionable and how each room should be hung. When the day came to install, I was very excited and apprehensive. It was unbelievable how the house became an absolutely beautiful home when they finished. Our home looks like we hired an interior decorator. I'm very proud of it and highly recommend everyone to use Vertical Village.

    

Bob Mahl

Great family run bus

Great family run business. They have done several different jobs for me at different locations. Highly recommend. Love my new plantation shutters

    

Chip Kalkhof

Vertical Village was

Vertical Village was recommended by a friend so we had them install plantation shutters / blinds in our master bedroom. The product, price and install was top rate. The entire experience was fantastic. The staff was very courteous and professional and I cannot say enough about them. Great Product!! Great Price!!! Best of all Great People!!!

    

Jeff Taylor

My window shades loo

My window shades look beautiful. Great service from everyone- phone personel, sales reps, and installers.

    

Carla Wakim

I was recommended to

I was recommended to Vertical Village from a shade manufacturer. They came, promptly, measured and ordered my solar shade. The shade arrived within the expected time. It was installed and is absolutely beautiful in my ocean front condominium. The girls in the office are extremely pleasant and friendly. The owner who came an measured was on time, friendly and told me everything on what to expect. The installers, were quick, early, friendly, and explained how to operate the remote and how to change the battery. I had a wonderful experience with Vertical Village and will certainly use them for any other window treatments I may need down the road.

    

Paula Kiernan

Great sales guy!

Great sales guy!

    

Jesse Demick

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